Freedom of information

Keeping you informed, round the clock

In a nutshellWe make every possible effort to provide everyone with targeted, relevant and accurate information, through their technical channel of choice. With a user base of over two million and three ranges of services targeting end users, small businesses as well as Fortune 500 companies, Dynamic Network Services Incorporated seems like the ideal candidate for outsourced support, auto-responders and automated email replies.

Freedom of information

Nothing of the sort, however, is happening. We take pride in keeping a personal relationship with our patrons and even today know many of them by their first names. Our support team entertains close links with every other department in the company meaning every one of its members is actually empowered to take action when needed.

The first step towards dialogue is communication. That's why we aim to provide our users with as much information as they need on every aspect of our operations: who we are, what we do, how we do it and how they can make the best use of it.

Total transparency

Every incident on our network gets logged and publicly reported on our status pages, RSS feeds and mailing lists, ensuring system administrators relying on our services always have a clear picture of what is happening, even when it does not directly impacts services.

This full disclosure policy has earned us the trust of demanding professionals since 1998 and we have never veered from it since. As our network expands, so do our monitoring and reporting facilities, ensuring our users are always in-the-know.

Company life

Beyond the operations of our network, we aim to engage users into fruitful dialogue about the life of their communities. We are active in our home city of Manchester, NH, running philanthropic projects and fostering local business but also across the world through virtual outreach programs.

Our Dynamic Discourse blog and Flickr feed give users insights into life at Dynamic Network Services Incorporated, beyond network operations. We also operate a newsletter keeping users abreast of service changes, a press center for the media and publish both on-site and off-site status reports.

Inquiries of any nature are always welcomed and replied to. We invite all interested parties to parse our contact information and pledge to put you in touch with the person most suited to reply to your inquiry – support requests are, however, best handled through site-specific support channels.